Frequently Asked Questions
Everything you need to know about your Mahogany Store experience.
What is your standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days for domestic orders, while international shipping may take 7-14 business days depending on your location.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To start a return, please visit our online Return Portal and follow the step-by-step instructions to print your prepaid shipping label.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific garment measurements to ensure a perfect fit.
What payment methods do you accept?
The Mahogany Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Afterpay and Klarna.
Are your materials ethically sourced?
Sustainability is at our core. We partner exclusively with fair-trade certified factories and prioritize high-quality, natural fibers like organic cotton and recycled wool to ensure our fashion is as kind to the planet as it is to your wardrobe.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to our carrier's website. You can also view your order status at any time by logging into your account.